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New web-shop LAUNCH offer - get 10% off your order - continues until October 26'th.
New web-shop LAUNCH offer - get 10% off your order - continues until October 26'th.

Product return & refund policy

How To Return An Item

The Nordic Nutraceuticals UK Ltd Store accepts and ships physical product orders only to customers within the continental United Kingdom.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
Your must return the item within 30 days of your purchase.

  1. Mail us at info@nordic-nutraceuticals.com to request a refund and we will guide you in how to proceed, depending on the reason of the product return.*
  2. Nordic Nutraceuticals, Att: John Callaghan
    16 Farrier Close,
    Sale, Cheshire
    M33 2ZL
  3. Include in your package a signed letter stating the reason for your return and the original receipt. Return Exceptions: Some items cannot be returned if they are opened.
    *If the reason of the product return is due to a faulty/damaged product, you will be refunded the sum of the return delivery, after we have received the product and our QA has assessed the damage. You will then receive a follow-up mail from our QA department, in order to further inform you on the issue.
    If the product return is based on personal/private reasons, and not due to faulty/damaged products, the customer will not be reimbursed the return delivery fee.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Payment Policy

Accepted Methods of Payment

  • Credit Card – Shopify Payments (Visa, MasterCard, Discover, Diners Club, Maestro, Shop Pay, Apple Pay, Google Pay)
  • Klarna payment gateway
  • PayPal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

All orders are shipped within 24 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carrier to deliver our orders:

Royal Mail

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

Shipping Rates

For UK-delivered orders that are under £50.00, we charge a nominal postage and packing fee of £4.20.

UK orders that are £50.00 or over are DELIVERED FREE OF CHARGE. Dependent on weight, your order will either be sent by Second Class signed for delivery (Royal Mail) or via our nominated courier. A signature is required on receipt of the goods if delivered by our courier.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.