How To Return An Item
The Nordic Nutraceuticals UK Ltd Store accepts and ships physical product orders only to customers within the continental United Kingdom.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
Your must return the item within 30 days of your purchase.
- Mail us at firstname.lastname@example.org to request a refund and we will guide you in how to proceed, depending on the reason of the product return.*
- Nordic Nutraceuticals, Att: John Callaghan
16 Farrier Close,
- Include in your package a signed letter stating the reason for your return and the original receipt. Return Exceptions: Some items cannot be returned if they are opened.
*If the reason of the product return is due to a faulty/damaged product, you will be refunded the sum of the return delivery, after we have received the product and our QA has assessed the damage. You will then receive a follow-up mail from our QA department, in order to further inform you on the issue.
If the product return is based on personal/private reasons, and not due to faulty/damaged products, the customer will not be reimbursed the return delivery fee.
Accepted Methods of Payment
- Credit Card – Shopify Payments (Visa, MasterCard, Discover, Diners Club, Maestro, Shop Pay, Apple Pay, Google Pay)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 24 hours Monday – Friday 8am – 5pm.
We use the following carrier to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.
For UK-delivered orders that are under £75.00, we charge a nominal postage and packing fee of £4.20.
UK orders that are £75.00 or over are DELIVERED FREE OF CHARGE. Dependent on weight, your order will either be sent by Second Class signed for delivery (Royal Mail) or via our nominated courier. A signature is required on receipt of the goods if delivered by our courier.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.